Portal Setup & Log Shipping Guide

Portal Access and Account Setup

Netacea will provision your portal access and create the associated S3 bucket for log data upload.

Step 1: Account Creation

You will receive an email from [e-mail] confirming that your portal account has been set up.

Step 2: Log in to the Portal

• Navigate to https://portal.netacea.com.

• Use the username and temporary password provided in the email.

• Upon first login, you will be prompted to change your password.

Step 3: Multi-Factor Authentication (MFA)

• Set up MFA using an authenticator app on your mobile or desktop device.

• Scan the QR code or use the secret key provided in the portal to add your account to the authenticator.

• Enter the verification code from your authenticator app when prompted.

Once MFA is completed, your portal account setup is finished, and you will be successfully logged in.

Retrieving S3 Credentials and Uploading Logs

Step 1: Initial Portal Access

• Once you have completed the above steps you will land on the Quarantine page of the portal along with being within the Production section.

  
• To access the log shipping details, check that you are in the Production environment. If you are still in the Staging one, navigate to the top-left corner of the screen, where your company's account name is displayed. It should look like the example below:

  
• Click on this area and a new box will appear to the right, this will allow you to switch between Production and Staging environments. Usually your Datastream will be set up in Production, however, if your Datastream has been set up in the Staging rather than Production environment you can use this to toggle between the two areas.

  
• Once this has been completed you can move onto the next steps to obtain the details needed for log shipping.

Step 2: Access Log Shipping Details

• In the portal, go to Datastreams > Integration Details.

  
• Scroll to the bottom of the page to find the Log Shipping Details section.

  
• These details include the credentials required to access your dedicated S3 bucket.

Step 3: Begin File Upload

• Use the provided credentials to transfer your log data files to the specified S3 bucket.

Need Assistance?

If you have any questions or need support during this process, please contact the Netacea Solutions Engineering team on [e-mail]